About Us

OUR BRAND STORY

Vaid is operated by 1045 FAMILY, LLC and focuses on ceramic coffee mugs. Customers can evaluate product details, package contents, care expectations, and everyday use before checkout. Vaid presents its policies in a calm, professional voice because customers should feel confident before placing an order.

OUR MISSION & VERTICAL FOCUS

Our mission is to provide a clear shopping experience for ceramic coffee mugs. We prepare product information around concrete details, keep support routes visible, and make policy pages consistent with the items and market served by this website.

The Vaid online storefront launched in 2026 to serve customers in the United States. We review listings before publication and keep product specifications, package contents, prices, availability, and customer policies current as the catalog changes.

OUR COMMITMENT TO YOU

We aim to keep the buying experience consistent from product page to delivery: clear descriptions, secure Shopify checkout, tracking emails, official support, and a 30-day return window for eligible products. If a customer has a question before purchase or needs help after delivery, our team can be reached at info@vaid.shop during Monday-Friday: 9:00 AM - 5:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles). Before ordering, customers can use the listed dimensions, materials, package contents, and care details to decide whether an item suits their needs.

STORE INFORMATION